Tenant Fees
Holding Deposit (Per Tenancy) – One Week's Rent
A refundable holding deposit equivalent to one week’s rent is required to reserve a property while the application and referencing checks are completed.
The holding deposit may be retained where an applicant:
Withdraws from the application or decides not to proceed with the tenancy.
Fails a Right to Rent check, where retention is permitted by law.
Provides false or misleading information that materially affects their suitability to rent the property.
Fails to take all reasonable steps to enter into the tenancy agreement within 15 calendar days of the holding deposit being received, or another deadline agreed in writing, despite the landlord or agent taking all reasonable steps.
Where the tenancy proceeds, the holding deposit will be refunded or, with the applicant’s agreement, applied towards the first month’s rent or tenancy deposit.
Where the tenancy does not proceed, the holding deposit will be refunded within the applicable statutory timeframe unless there are lawful grounds for retention. Any decision to retain the deposit will be explained in writing within the required timeframe, in accordance with the Tenant Fees Act 2019.
Security Deposit (per tenancy)
A security deposit equivalent to one month’s rent is payable in connection with the tenancy.
The deposit will be protected in a government-authorised tenancy deposit protection scheme in accordance with the applicable legal requirements.
Unpaid Rent
Where rent remains unpaid for 14 days or more, interest may be charged on the outstanding amount at a rate not exceeding 3% above the Bank of England base rate, calculated for the period the rent remains outstanding, in accordance with the Tenant Fees Act 2019 and the terms of the tenancy agreement.
Lost Key(s) or other Security Device(s)
Tenants are responsible for the reasonable costs actually incurred for replacing lost keys, fobs or security devices, including locksmith and lock replacement costs where necessary.
Permitted Payments
The London Tenant does not charge tenants prohibited fees. Any payments required in connection with a tenancy will be limited to those permitted under the Tenant Fees Act 2019 and other applicable legislation.
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